Frequently Asked Questions

Shipping is free on orders over $100. Below that, it's a flat $15 anywhere in Canada.

Everything we make ships frozen in insulated packaging. If you'd rather skip shipping, we're in 350+ stores across Canada. Find your closest one with our store locator.

Orders can take 1 to 2 weeks to ship. Once your order is on its way, it arrives in about 2 days.

Send us a message at hello@thebetterbutchers.com with your order number and we'll sort it out.

Anywhere in Canada. We don't ship to the US yet. Follow us on Instagram to hear first when that changes.

Yes. You can order a full 6 or 12 pack of a single flavour, build your own mix, or take the mixed box (six comes as 2 of each, twelve comes as 4 of each). Any of those can be a one-time order or a subscription.

The Better Beast is a seasonal roast. We make it for Thanksgiving and Christmas, and because it takes a lot of time and care to make, quantities are very limited.

Sign up for our emails to be the first to know when it's back in stock.

We're in 350+ stores across Canada. Pop your postal code into our store locator and it'll show your closest shops.

Nothing nearby yet? We're adding stores all the time, so it's worth checking back. Instagram is the fastest way to hear when we land somewhere new.

Because it doesn't need one. Our products are made and shipped frozen with one year of frozen shelf life, so there's no printed best before date by design. Nothing is wrong with your package.

Every package carries a lot code that tells us exactly when it was made. Send it to us and we'll tell you the production date and how long you've got.

Ours keeps for about a year in the freezer. Once it's in the fridge, use it within 30 days.

If you bought it from a store's refrigerated section, it should have had a sticker with a best before date on it. If it didn't, we'd recommend freezing it and then thawing it shortly before use.

Yes. Thaw it in the fridge and cook it from there, and it's fine to refreeze it again after thawing.

Like ground meat. Hot pan, a little oil, break it up as it browns. It takes about 5 minutes.

No special skills, no new equipment. If you have a recipe you already love, it works. Our cooking guide has the details.

Cook it to an internal temperature of 74°C. You'll know it's there when the edges have crisped and browned and it smells like dinner.

Thawing in the fridge overnight gives you the best texture. In a pinch you can cook it from frozen. Just give it a few extra minutes and break it up as it softens.

Tacos, bolognese, chili, stuffed peppers, fried rice, lasagna. Natural is a blank canvas. Italian is pre-seasoned for pasta and pizza. Chorizo brings the smoke and spice.

We've got a pile of ideas on our recipes page.

Oyster mushrooms and pea protein. That blend is the whole idea, and it's what gives our grounds their umami and their texture.

Our Natural ground has five ingredients: water, our pea protein and oyster mushroom blend, mushroom extract, chicory root powder and salt. That's it. Italian and Chorizo build on the same base with seasonings: tomato paste, parsley and spices in the Italian, and chipotle sauce and spices in the Chorizo. Full ingredient lists are on every product page.

Oyster mushrooms bring the umami and the texture, which is the hard part of making plant-based meat you'd choose on purpose. Pea protein does the rest.

Yes. Every ingredient in our grounds, The Better Beast and Better Gravy comes from plants.

Our grounds are. Natural, Italian and Chorizo, the whole Forager's Finest line, are gluten-free.

The Better Beast and Better Gravy contain wheat, so if you're avoiding gluten, stick with the grounds. If you're managing an allergy, always check the ingredient and allergen statement on the pack.

Our grounds are soy-free. The protein comes from peas and oyster mushrooms, not soy. Better Gravy does contain soy. Read more in our guide to gluten-free, soy-free plant-based meat.

No. Pea protein comes from yellow peas, a different legume from soybeans. Soy is one of Health Canada's priority food allergens; peas aren't on that list.

No. Our products aren't certified halal or kosher.

Our products carry a "may contain cashews" statement on the label. This means they're produced in a facility that also produces products containing cashews. We do our best to make sure no cross-contamination occurs, and multiple cleaning and sanitization protocols are in place.

If you're managing a nut allergy, please read the full ingredient and allergen statement on the pack before eating.

Per 100 g serving (a third of a pack), Natural has 21 g of protein, and Italian and Chorizo have 17 g each. The full nutrition panel is on every product page.

Yes. Pea protein contains all nine essential amino acids, though it's lower in methionine than some other proteins. Our Natural ground pairs it with oyster mushroom for 21 g of protein per serving.

You save 15% on every recurring order, and you choose how often it arrives. Skip, pause or cancel whenever you like.

From your account, any time. If you'd rather we handle it, email us and we'll sort it out.

British Columbia, with team members in Victoria, Vancouver and Denman Island. Proudly Canadian, and made for the way Canadians actually cook.

Yes. Our Chorizo won Gold at the 2024 BC Food & Beverage Product of the Year Awards. Nice moment for a mushroom.

Use the form at the bottom of this page, or email hello@thebetterbutchers.com, and a real person will get back to you.