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Frequently asked questions

Quick answers about shipping, storage, cooking, ingredients and allergens for The Better Butchers' plant-based ground. Short version: free shipping over $100 in Canada, a year of freezer life, about 5 minutes in a hot pan, and our grounds are gluten-free and soy-free.
How much does shipping cost?
Shipping is free on orders over $100. Below that, it's a flat $15 anywhere in Canada. Everything we make ships frozen in insulated packaging. If you'd rather skip shipping, we're in 350+ stores across Canada. Find your closest one with our [store locator](/pages/store-locator).
How long does delivery take?
Orders can take 1 to 2 weeks to ship. Once your order is on its way, it arrives in about 2 days.
What if my order arrives thawed?
Send us a message at hello@thebetterbutchers.com with your order number and we'll sort it out.
Where does The Better Butchers ship?
Anywhere in Canada. We don't ship to the US yet. Follow us on Instagram to hear first when that changes.
Can I order just one flavour?
Yes. You can order a full 6 or 12 pack of a single flavour, build your own mix, or take the mixed box (six comes as 2 of each, twelve comes as 4 of each). Any of those can be a one-time order or a subscription.
Why is The Better Beast out of stock?
The Better Beast is a seasonal roast. We make it for Thanksgiving and Christmas, and because it takes a lot of time and care to make, quantities are very limited. Sign up for our emails to be the first to know when it's back in stock.
Where can I buy The Better Butchers near me?
We're in 350+ stores across Canada. Pop your postal code into our [store locator](/pages/store-locator) and it'll show your closest shops. Nothing nearby yet? We're adding stores all the time, so it's worth checking back. Instagram is the fastest way to hear when we land somewhere new.

Still have questions?

We’re here to help. Get in touch with our team. hello@thebetterbutchers.com